Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Roseredlovs@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Roseredlovs@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Roseredlovs@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Roseredlovs@gmail.com. Please note that returns will need to be sent to the following address: 8978 Rue Parent Lasalle, Québec H8R 3W5

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Roseredlovs@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Roseredlovs@gmail.com.


🌱 Return Policy (Eco-Friendly & Fair)


At Lotus & Co. , we want you to love your purchase. If for any reason you are not satisfied, you may return your items at any time — no time limits, no hassle.

That said, to keep things fair for everyone, we kindly ask you to follow these guidelines

✅ Eligible Returns

  • Items must be unworn, unwashed, and in original condition (tags attached, original packaging when possible).
  • Items that are defective, damaged, or incorrect will always be eligible for return or exchange.
  • Proof of purchase (order number, email confirmation, or receipt) is required

❌ Non-Returnable Items

  • Items marked Final Sale or Clearance
  • Gift cards, undergarments, or hygiene-related products (for safety reasons)
  • Items with obvious signs of wear, alteration, or damage not caused by us

💰 Refunds & Exchanges

  • Returns are refunded to your original payment method or store credit, whichever you prefer.
  • Refunds typically appear within 5–10 business days after we receive and inspect your return.
  • Exchanges are subject to product availability.

 

📦 How to Return

  1. Contact our support team at roseredlovs@gmail.com with your order number.
  2. We’ll provide you with a return label or instructions.
  3. Pack your items securely and send them back.

Note: In most cases, customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged product, etc.).


💚 Our Promise

We believe in sustainability and fair practices. That’s why we’ve made our policy unlimited-day returns — no pressure, no rush. Shop with confidence, knowing we’ll always take care of you.